Refund policy

We have a 30-day return policy for refunds, which means you have 30 days after receiving your item to request a refund. We are unable to do Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 General Requirements:

  • To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags. You’ll also need the receipt or proof of purchase. If the item/s is returned with missing tags or the packaging is defaced, your refund will be processed with a 20% restocking fee (20% of receipted invoice).
  • Items must be appropriately packed inside their original packaging in a parcel, return bag or box. We cannot be held responsible for damage caused in transit where you have taken inappropriate care in returning your items.
  • Include the Picking Ticket if possible and write your return reason on there.

Specific Requirements:

  • Clubs: Any plastic wrap must be on the heads and grips. Clubs must not have been hit or scratched.
  • Custom Clubs: Any built to spec clubs can not be returned.
  • Shafts: Any custom-built shafts, shaft/adapter combos can not be returned.

NOTE: If your return does not meet the conditions outlined above, your return may be declined and sent back to you.

To start a return, you can contact us via email, phone or message. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns Abuse

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to refusal of future orders.